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• Creating Upload Folders

  How to create your first Upload Folder

  Set a name, cover image, category and description, then share the link with anyone.

• Creating Upload Folders

  Adding custom uploader questions

  Collect the exact information you need — name, email, event details or your own custom fields.

• Creating Upload Folders

  Setting an upload deadline

  Close a Folder automatically after a chosen date, or leave it open indefinitely.

• Uploading Files

  How contributors upload without an account

  Open the link, drop files and go — no sign-up, downloads or apps required.

• Uploading Files

  Supported file types and sizes

  Photos, videos, audio and documents are all supported. Larger file limits are available on Pro and above.

• Uploading Files

  Resuming interrupted uploads

  WireNu automatically resumes when a connection drops — no lost progress.

• Downloading Files

  Downloading a single file or folder

  Preview and download any individual file, or select a folder to grab everything inside it.

• Downloading Files

  ZIP download of an entire Folder

  Available on Plus and above — download the whole Folder, or filter by contributor first.

• Managing Storage

  How storage is calculated

  Your plan's storage covers everything across all of your Folders — including originals and version history.

• Managing Storage

  Freeing up space and using the Recycle Bin

  Delete files individually or empty the Recycle Bin to permanently reclaim storage.

• Waiting for Storage

  What happens when an Upload Folder owner runs out of storage?

  Smaller contributions are held safely in temporary overflow instead of being lost, and the owner is notified straight away.

• Waiting for Storage

  What is temporary overflow storage?

  A 500 MB safety net per account, used only when incoming files would exceed your plan. It is not permanent plan storage.

• Waiting for Storage

  How long are waiting files kept?

  Each waiting file is held for 7 days from the moment it arrives. Later arrivals never reset an existing file's expiry.

• Waiting for Storage

  Why can't I see files that were sent to me?

  Files held in temporary overflow stay locked — no thumbnails, previews or downloads — until you free storage or upgrade.

• Waiting for Storage

  How do I unlock waiting files?

  Upgrade to a plan with enough space, or permanently delete existing files. Unlocking happens automatically, oldest first.

• Waiting for Storage

  What happens when an upload is larger than the overflow allowance?

  Files that cannot fit whole are rejected — never partially stored — and the contributor is asked to resend them later.

• Waiting for Storage

  What happens if waiting files expire?

  After 7 days the held files are permanently removed, and both you and the contributor are emailed so they can resend.

• Waiting for Storage

  Do waiting files count towards my storage plan?

  No. Temporary overflow is tracked separately and only counts towards your plan once it is unlocked.

• Waiting for Storage

  How contributors are notified when files must be resent

  Where an email address was supplied, we email the contributor with a clear request to keep and resend their files.

• Passwords

  Password-protecting an Upload Folder

  Available on Plus and above — set a password contributors must enter before they can upload or view.

• Passwords

  Resetting or changing a Folder password

  Update the password at any time from the Folder settings; existing contributors will be prompted on next visit.

• Billing

  Monthly vs annual billing

  Save up to 17% when you pay annually — switch between billing cycles at any time.

• Billing

  Upgrading, downgrading or cancelling

  Change plans from your account settings — pro-rated adjustments happen automatically.

• Billing

  Managing invoices and payment methods

  View invoices, download receipts and update your card from the Billing tab.

• Account Management

  Updating your name, email and password

  Manage your personal details and security settings under Account.

• Account Management

  Adding team members (Business plan)

  Invite colleagues, assign roles and share workspaces from the admin dashboard.

• Account Management

  Closing your WireNu account

  Delete your account and all associated files permanently — this action can't be undone.

• Privacy

  Who can see the files in a Folder

  Only the Folder owner and people they've explicitly invited — unless the Folder is marked public.

• Privacy

  What data WireNu collects

  A plain-language summary of the account and usage information WireNu processes.

• Security

  How your files are stored

  Files are encrypted in transit and at rest, hosted on secure cloud infrastructure.

• Security

  Two-factor authentication (coming soon)

  An extra layer of protection for your account, arriving in an upcoming release.

• Galleries

  What is a WireNu Gallery?

  A Gallery is where approved photos and videos from an Upload Folder can be viewed, discussed and enjoyed together.

• Galleries

  What is the difference between an Upload Folder and a Gallery?

  Upload Folders collect the files. Galleries bring approved photos, videos and conversations together.

• Galleries

  How to enable a Gallery

  Open Gallery in your dashboard, choose an Upload Folder, then pick a visibility setting such as Shared Gallery.

• Galleries

  How to approve photos for a Gallery

  Use Review Pending to approve, hide or reject each upload. Nothing appears until you approve it.

• Galleries

  How to keep uploads private

  Leave Gallery visibility on Private — the default — so only you and authorised team members can see the files.

• Galleries

  How Gallery comments work

  Permitted people can comment and reply underneath approved photos, with the uploader's original note shown first.

• Galleries

  Who receives comment notifications?

  The original uploader, the Folder owner and the author of any comment being replied to — never the commenter themselves.

• Galleries

  How contributors return to their photos

  Notification links open the exact photo and comment thread, using the contributor's secure return access.

• Galleries

  How to moderate Gallery comments

  Approve, hide, reject, pin or delete comments from the Gallery moderation area for each Upload Folder.

• Galleries

  How to disable a Gallery

  Switch visibility back to Private, or disable the Gallery link so the shared address stops working immediately.

• Galleries

  How to share a Gallery link

  Create a secret Gallery link, then copy it, email it or regenerate it whenever you wish.

• Galleries

  How Gallery privacy works

  Private, pending, rejected and hidden files never appear publicly, and contributor email addresses are never shown.